Neighborhood Lending
Contact Us & Resources
Together we can succeed.
  • Bank of America is open for business. We are helping individuals and businesses manage through the a challenging economic environment, making good loans to help drive economic recovery.
  • We are expanding our capabilities. We are working with associates across the bank to strengthen our market leading businesses in home lending, wealth management and corporate and investment banking.
  • We are supporting our communities. We are working on multiple fronts, taking responsibility to help support our communities.
We look forward to partnering with you as we help change the landscape of home lending.
 
Request More Information
  • Click here to request more information and join the journey of responsible homeownership.
Assistance for Borrowers Facing Hardship

Our goal is to help keep borrowers in their homes. In 2008, we assisted more than 230,000 borrowers with loan modifications. If the borrower has recently talked with a home retention specialist and has updated their current financial information there is no need to call right now. We will follow-up with the borrower should we require more information or once program eligibility has been determined.
 
If the borrower has not reached out to us yet and has already missed a payment, our specialists will work with the borrower to determine their eligibility for one or more potential solutions. Please contact us at one of the numbers below.
 
Bank of America Loss Mitigation
1.800.846.2222 for help with First Mortgages
1.800.451.6362 for help with Home Equity Loans
1.866.731.2686 – Dedicated Resource Line for Counselors (not Borrowers)
1.716.635-7252 – Fax Number for Loss mitigation information or documents
www.bankofamerica.com/loansandhomes/financial-difficulty/
 
Countrywide Home Retention Department
1.800.669.6650 for help with mortgages
1.800.661.9917 – Dedicated Hotline for Customers who are working with counselors
1.877.327.9225 – Dedicated Resource Line for Counselors (not Borrowers)
1.972.608.1147 – Fax number for Lender Required Documents
 
Other Bank of America Products
1.800.386.4017 for assistance with Auto, Boat and RV loans.
1.888.800.5160 for assistance with credit cards and personal lines of credit.
1.866.450.3299 for assistance with small business credit cards.
 
Resources
Below are some Bank of America helpful resources and tools.
What's New
04/27/09 Introducing Bank of America Home Loans ... more
03/20/09 NSP Fund Information ... more
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Contact Us
» Click here to contact us to partner with Bank of America and meet the needs of low- and moderate-income families, minorities, and communities.